Warranty, installation and support you can rely on
Institutional buyers need clarity before they commit. Here is how RoboxRise supports every system — from delivery to years of use.
All RoboxRise institutional systems are supplied with defined warranty, technical support and commissioning terms according to the selected configuration. Detailed commercial terms are provided with the formal quotation.
Warranty
Every system is supplied with a defined warranty period, stated in your quotation, covering manufacturing defects in normal educational use.
Delivery
Delivery timelines are confirmed in the quotation and purchase order, with packing suitable for transit to your campus.
Installation & commissioning
Our engineers install, configure and commission the systems at your lab and demonstrate them working.
Acceptance
Systems are demonstrated against the agreed configuration at handover, and acceptance is recorded with your team.
Training
Faculty and lab staff are trained on operation, experiments, safety and first-level troubleshooting.
Technical support
Phone, WhatsApp, email and remote-session support from India-based robotics engineers.
Spares availability
Commonly needed spares and end-effectors are available so a fault does not stop your lab for a semester.
Repair process
A clear process to diagnose, repair or replace — remotely where possible, on-site or at our facility where needed.
Replacement of defective equipment
Equipment found defective under warranty is repaired or replaced as set out in your quotation.
Annual Maintenance Contract (AMC)
Optional AMC after warranty for preventive maintenance visits, priority support and spares.
Documentation
User manuals, experiment handbooks, sample code and demonstration videos handed over with every system.
Curriculum updates
Updated software, experiments and teaching resources shared as the platform evolves.
Something not working?
Contact us with your institution name, the system and its serial number, and a short description or video of the issue.
- Call or WhatsApp +91 81200 07474, or email gunalan@r-tech.in
- Our engineer diagnoses the issue remotely — most problems are solved here
- If needed, we arrange on-site service, spare dispatch or repair at our facility
- We confirm the system is working and close the request with your lab in-charge
Planning a purchase?
Ask for our warranty and support terms with your quotation.